- Support & Consulting
Your Platform Deserves More Than Maintenance
Ongoing technical support, performance optimization, and expert strategic guidance, so your digital platforms stay secure, scalable, and always ahead of the curve.
- Our Technology Stacks
What We Build and Who It's For
Each stack serves a different purpose. Find the one that matches your project, then choose a plan or request that service standalone.
Website Audits & Technical Reviews
Identify what’s holding your platform back — before it costs you.
WHAT WE BUILD
- Full performance audit & load-speed diagnostics
- Technical SEO audit & crawl health review
- Code quality & architecture review
- Security vulnerability assessment
- UX & conversion friction analysis
- Prioritized optimization roadmap delivery
Available in:
- Basic Plan
- Pro Plan
Ongoing Maintenance & Support
Your platform runs clean, secure, and up-to-date, every month.
WHAT WE BUILD
- CMS, plugin & dependency updates
- Bug detection & resolution
- 24/7 security monitoring & threat alerts
- Automated backups & recovery protocols
- Minor content & layout updates
- Monthly health status reporting
Available in:
- Pro Plan
Hosting, Infrastructure & DNS Management
Enterprise-grade infrastructure, managed so you never have to think about it.
WHAT WE BUILD
- Managed hosting setup & environment configuration
- Server performance tuning & optimization
- Domain management & DNS configuration
- SSL certificate provisioning & renewal
- Cloud & containerized deployment support
- CDN integration & global delivery setup
Available in:
- Premium Plan / Custom Quote
Project Management & QA Testing
Every release validated. Every workflow is is documented. Every launch clean.
WHAT WE BUILD
- Pre-launch QA testing & sign-off
- Feature validation & acceptance testing
- Cross-browser & cross-device compatibility
- Workflow & integration regression testing
- Technical documentation review & updates
- Post-deployment monitoring & rollback protocols
- Standalone Service
- Pricing Plans
Transparent Pricing. No Surprises.
Basic Plan
Small businesses & simple websites
$300 – $800/ month
Foundational technical coverage for businesses that need their platform kept secure, updated, and running reliably without surprises.
- Monthly CMS & plugin updates
- Security monitoring & threat alerts
- Weekly automated backups
- Minor bug fixes (up to 2hrs/month)
- Minor content updates (up to 1hr/month)
- Monthly health summary report
- 48-hour response SLA
- Major feature development
- Emergency / priority support
- Performance optimization reporting
- Infrastructure management
- Technical consultation sessions
★ MOST POPULAR
Pro Plan
Growing businesses & e-commerce brands
$900 – $2,000/ month
For growing businesses that need more than maintenance, proactive optimization, performance insights, and a dedicated technical voice every month.
- Everything in Basic Support
- Proactive performance monitoring
- Monthly optimization report with recommendations
- Minor feature enhancements (up to 4hrs/month)
- Priority bug resolution
- 24-hour priority response SLA
- Monthly technical consultation call (1hr)
- Quarterly platform health review
- Large-scale feature development
- Emergency same-day support
- Dedicated advisor relationship
- Infrastructure architecture changes
Premium Plan
Full Advisory, Infrastructure & Strategic Roadmapping
$2,500 – $5,000+/ month
A fully embedded technical partner — dedicated, proactive, and aligned with your business goals. Built for platforms that cannot afford downtime or strategic drift.
- Everything in Growth Support
- Named dedicated technical advisor
- Proactive monitoring with immediate escalation
- Continuous performance optimization
- QA & validation for new feature releases
- Full infrastructure & server management
- Emergency priority support (same-day)
- Bi-weekly strategic roadmap sessions
- Custom SLA & escalation protocol
- Direct Slack / communication channel access
Still Not sure what you need?
All prices are starting estimates. Final pricing is confirmed after a project discovery call.
Book a free 20-minute discovery call and we’ll map out the best approach for your project.
- Frequently Asked Questions
Common Questions, Clear Answers
Do you support platforms you didn't build?
Yes, we support any professionally built website or web application, regardless of who built it. We begin with an audit to understand your codebase, infrastructure, and platform before onboarding.
What counts as a 'minor bug fix'?
Minor bugs are issues affecting existing functionality that can be resolved within the monthly hours allocation, typically layout issues, broken links, form errors, or plugin conflicts. Complex bugs requiring architectural investigation are scoped separately.
What happens if I need work beyond my plan's hours?
Any out-of-scope work is quoted and approved before execution. We never bill without authorization. You can also upgrade your plan if your needs consistently exceed your current tier.
What is your emergency support response time?
Basic plans carry a 48-hour response SLA. Growth plans receive 24-hour priority response. Dedicated Partners receive same-day emergency escalation with direct communication channel access.
Do you offer a minimum contract period?
Support plans are typically structured as 3-month minimum engagements to allow proper onboarding, baselining, and optimization cycles. Month-to-month options are available for specific cases.
Can I combine a one-time audit with an ongoing plan?
Absolutely. Many clients begin with a one-time Technical Audit to baseline their platform, then transition into a monthly support retainer. The audit cost can be credited toward your first month.
Is the Dedicated plan suitable for e-commerce?
Yes, it’s specifically designed for high-revenue e-commerce operations, SaaS platforms, and complex systems where downtime has a direct business impact.
What platforms do you support?
WordPress, WooCommerce, Shopify, Webflow, headless CMS builds, and more. Please contact us if you have a specific stack, we assess each platform individually.
- Other Services
Explore Our Other Services
- Let's Build Together
Ready to Build Something That Matters?
Direct Email
info@devsoulsolutions.com
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Free 30m audit